Delivery information for Online Delivered Orders
Mainland UK Orders over £35 - FREE
Mainland UK Orders under £35 - £5.50
Highlands and Islands - £8.00
Deliveries to Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Scilly Isles, Highlands and Isle of Wight
Unfortunately these addresses have a flat rate postage of £8.00 and do not qualify for free delivery. Please make sure you select the correct delivery option.
Unfortunately we are unable to provide international deliveries at this time.
As our chocolates are made in small batches for freshness we are unable to offer same day dispatch on orders or next day delivery. Your order will take up to 7 days to arrive.
If you would like your chocolates to arrive for a certain date please let us know in the comments section of your order. Please still allow at least 7 days for delivery though.
If you need something in a hurry please ring or email and let us know before you order - we will always do our best to make it happen!
We do not dispatch on Saturdays and Sundays or Bank holidays.
All our chocolates can be ordered for collection from our shop in Retford - please choose local pick up in the delivery options.
We will deliver your order to the address you provide for delivery. Please check the address you enter is correct, we will not verify addresses provided.
Your order will be dispatched by Royal Mail.
Please be aware that not all orders will fit through a letterbox. It is worth considering having orders dispatched to a work address if you will not be at home to receive your chocolates.
At busy times (especially Christmas, Easter, etc.) we get incredibly busy, please give us a ring to check if we have chocolates in stock and for an estimated delivery time.
In the unlikely event we can’t fulfil your order in a timely manner we will contact you to arrange an alternative or refund.
The nature of our delicious chocolates means that in hot weather conditions chocolate will melt. Please consider the weather conditions when you are ordering. While we have had many chocolates arrive in good condition during hot weather there is always a risk the chocolates will arrive a little squished and melted (but probably still edible!) We will do our best to send the chocolates later in the day and package them well but we cannot control where the chocolates will be kept in transit or the length of time they take to arrive. We do not take responsibility for melted chocolates as it is the natural behaviour of chocolate. If you would like advice or are unsure whether to order please do contact us.
Delivery information for Wedding and Celebration Cakes
We can take some of the stress out of your special occasions by delivering your beautiful chocolate cake or dessert straight to your party venue.
We will make sure your cake is all set up, ready and waiting for when you arrive. We can deliver to most local areas, deliveries of cakes in and close to Retford will be either free of charge or there will be a modest fee for time, and fuel will be charged for venues further afield.
Please note deliveries need to be arranged well in advance to ensure we are available, unfortunately we cannot guarantee a free delivery will be possible on every occasion, especially at peak times such as Christmas, Valentines Day and Easter.