Please do bear with us at the moment as deliveries may take slightly longer to arrive than usual. Although unlikely it is possible orders sent by post could take up to 7 days to arrive from the date of posting. We are sending orders out by Royal Mail 1st class tracked 24, but Royal Mail are under incredible pressure to handle huge volumes of parcels in difficult circumstances. Orders over 2kg will be sent 48 hour tracked.
Unfortuantely as most of our chocolates are made fresh to order we are unable to offer a next day delivery or collection service.
Christmas orders can be placed in advance, each Christmas product has a calendar so you can select the date you would like us to dispatch your order or you would like to collect it. We would really appreciate if you could order with plenty of time to allow for us to make your chocolates fresh for you. Also bear in mind deliveries may take extra time at Christmas when choosing your date for dispatch. The date you choose on the calendar will be the date we send the chocolates NOT the date they will arrive.
We have 2 options available to get your delicious chocolates to you: Post via Royal Mail or Collection from our shop in Retford.
FOR POSTAL ORDERS
We are posting orders out on Tuesdays, Wednesdays, Thursdays and Fridays. Orders will be posted as soon as they have been freshly made. If you order after 12 noon Thursday your orders will be posted the following week.
Orders for UK wide addresses will be sent out by Royal Mail First class tracked 24. Orders over 2kg will be sent 48 hour tracked. Under usual circumstances Royal mail will endeavour to deliver your parcel within 1-2 days. However, at the moment parcels can take longer. Royal Mail will text or email you when they are going to deliver your parcel.
Delivery charges for local delivery or post by Royal Mail:
UK Orders over £50 - FREE
UK Orders under £50 - £4.95
Unfortunately we are unable to provide international deliveries at this time.
ORDER COLLECTIONS FROM OUR RETFORD SHOP
You can order and pay for your chocolates online and collect your order safely from our shop on West Street in Retford.
Please choose 'local pick up' as your delivery option at the checkout and specify which date you would like to collect in the comments box of your order. If you would like to preorder for a date further in the future you are welcome to do so. WE CANNOT OFFER SAME DAY COLLECTION.
Our current opening hours are:
Tuesday - 9.30am - 3pm
Thursday - 9.30am - 4pm
Friday - 9.30am - 3pm
Saturday - 9.30am - 4pm
If you need to collect on a Wedensday we can arrange this by appointment - please put a time with your order date and we will email you to confirm it.
Please feel free to order well in advance - we would appreciate this no end! Just pop the date you would like to collect in the comments box when you order.
GENERAL Delivery information
As our chocolates are made in small batches for freshness we are unable to offer same day dispatch on orders or next day delivery. Your order could take up to 7 days to arrive from the date of posting.
If you would like to preorder chocolates to be delivered/collected on a date in the future please let us know in the comments section of your orderor use the calendar provided on Christmas items. Please still allow at least 7 days for delivery though.
We do not dispatch on Saturdays, Sundays, Mondays or Bank holidays.
We will deliver your order to the address you provide for delivery. Please check the address you enter is correct, we will not verify addresses provided.
Please be aware that not all orders will fit through a letterbox.
The nature of our delicious chocolates means that in hot weather conditions chocolate will melt. Please consider the weather conditions when you are ordering. While we have had many chocolates arrive in good condition during hot weather there is always a risk the chocolates will arrive a little melted (but probably still edible!) We will do our best to send the chocolates later in the day and package them well but we cannot control where the chocolates will be kept in transit or the length of time they take to arrive. We do not take responsibility for melted chocolates as it is the natural behaviour of chocolate. If you would like advice or are unsure whether to order please do contact us.