Please do bear with us at the moment as deliveries may take slightly longer to arrive than usual. Although unlikely it is possible orders sent by post could take up to 7 days to arrive from the date of posting. We are sending orders out by Royal Mail 1st class tracked 24, but Royal Mail are under incredible pressure to handle huge volumes of parcels in difficult circumstances.
Unfortuantely as most of our chocolates are made fresh to order we are unable to offer a next day delivery service.
We have 2 options available to get your delicious chocolates to you: Post via Royal Mail or Collection from our shop in Retford.
FOR POSTAL ORDERS
We are posting orders out on Tuesdays, Wednesdays, Thursdays and Fridays. Orders will be posted as soon as they have been freshly made. If you order after 12 noon Thursday your orders will be posted the following week.
Orders for UK wide addresses will be sent out by Royal Mail First class tracked 24. Under usual circumstances Royal mail will endeavour to deliver your parcel within 1-2 days. However, at the moment parcels can take longer. You will receive a tracking number once your order has been dispatched to check your parcel's progress. Royal Mail will also text or email you when they are going to deliver your parcel.
Delivery charges for local delivery or post by Royal Mail:
UK Orders over £50 - FREE
UK Orders under £50 - £4.95
Unfortunately we are unable to provide international deliveries at this time.
ORDER COLLECTIONS FROM OUR RETFORD SHOP
You can order and pay for your chocolates online and collect your order safely from our shop on West Street in Retford. Please let us know when you would like to collect in the comments box of your order. Our current opening hours are:
Thursday - 9am to 3pm
Friday - 9am to 3pm
Saturday - 9am - 3pm
Please feel free to order well in advance - we would appreciate this no end! Just pop the date you would like to collect (Thursday - Saturday) in the comments box when you order.
Please choose 'local pick up' as your delivery option at the checkout and specify which date you would like to collect in the comments box. If you would like to preorder for a date further in the future you are welcome to do so, just note the date you would like to collect in the comments box when you check out.
GENERAL Delivery information
As our chocolates are made in small batches for freshness we are unable to offer same day dispatch on orders or next day delivery. Your order could take up to 7 days to arrive from the date of posting.
If you would like to preorder chocolates to be delivered/collected on a date in the future please let us know in the comments section of your order. Please still allow at least 7 days for delivery though.
We do not dispatch on Saturdays, Sundays, Mondays or Bank holidays.
We will deliver your order to the address you provide for delivery. Please check the address you enter is correct, we will not verify addresses provided.
Please be aware that not all orders will fit through a letterbox.
The nature of our delicious chocolates means that in hot weather conditions chocolate will melt. Please consider the weather conditions when you are ordering. While we have had many chocolates arrive in good condition during hot weather there is always a risk the chocolates will arrive a little melted (but probably still edible!) We will do our best to send the chocolates later in the day and package them well but we cannot control where the chocolates will be kept in transit or the length of time they take to arrive. We do not take responsibility for melted chocolates as it is the natural behaviour of chocolate. If you would like advice or are unsure whether to order please do contact us.