Please bear with us at the moment as deliveries may take slightly longer to arrive than usual, orders sent by post may take up to 7 - 10 days to arrive from the date of posting. We are sending orders out by first class mail, but Royal Mail are under incredible pressure to handle huge volumes of parcels at present in difficult circumstances. Unfortuantely we are unable to offer a next day service.
We have 3 options available to get your delicious chocolates to you: Post via Royal Mail, Local Delivery within Retford, and coming soon collection from our shop.
We are working on a smaller staff than usual to aid social distancing, and as every order is made fresh by hand we are operating the following system:
FOR POSTAL ORDERS & LOCAL DELIVERY IN RETFORD
Orders need to be placed by 8AM MONDAY MORNING to be posted out on Tuesday and Wednesday. If you order after 8AM Monday your orders will be made and posted the next week. We are only posting out on Tuesdays and Wednesdays.
Orders for UK wide addresses will be sent out by First class post.
Delivery charges for local delivery or post by Royal Mail:
UK Orders over £35 - FREE
UK Orders under £35 - £3.50
Unfortunately we are unable to provide international deliveries at this time.
ORDER COLLECTIONS FROM OUR RETFORD SHOP
We will soon be able to reopen our shop for customers to collect their orders safely.
We expect to be open on Fridays and Saturdays to begin with - opening date to follow soon.
Please choose 'local pick up' as your delivery option at the checkout and specify which date you would like to collect in the comments box. If you would like to preorder for a date further in the future you are welcome to do so, just note the date you would like to collect in the comments box when you check out.
GENERAL Delivery information
As our chocolates are made in small batches for freshness we are unable to offer same day dispatch on orders or next day delivery. Your order could take up to 7-10 days to arrive from the date of posting.
If you would like to preorder chocolates to be delivered/collected on a date in the future please let us know in the comments section of your order. Please still allow at least 7 days for delivery though.
If you need something in a hurry please email and let us know before you order - we will always do our best to make it happen if we can!
We do not dispatch on Saturdays and Sundays or Bank holidays.
We will deliver your order to the address you provide for delivery. Please check the address you enter is correct, we will not verify addresses provided.
Please be aware that not all orders will fit through a letterbox.
The nature of our delicious chocolates means that in hot weather conditions chocolate will melt. Please consider the weather conditions when you are ordering. While we have had many chocolates arrive in good condition during hot weather there is always a risk the chocolates will arrive a little melted (but probably still edible!) We will do our best to send the chocolates later in the day and package them well but we cannot control where the chocolates will be kept in transit or the length of time they take to arrive. We do not take responsibility for melted chocolates as it is the natural behaviour of chocolate. If you would like advice or are unsure whether to order please do contact us.